Totalmobile has contracted with Sheffield City Council to streamline the housing repairs processes for its 44,000 council houses with smart job management and mobile technology. Totalmobile’s Connect software is expected to be fully operational by September 2021.
The council wants to continue digitising its processes and minimise the time spent by its workforce logging and planning maintenance requests from tenants. With 200,000 repairs per year, the council will be using Totalmobile’s repairs and dynamic scheduling software to maximise operational efficiencies while cutting travel times and carbon emissions.
For the council’s tenants, Connect will give them greater flexibility about booking repairs appointments. In turn, each job will be automatically assigned to operatives who have the right skills, materials and resources to hand. The system’s mobile capability also gives each worker contextual job information to consider beforehand, while operational dashboards enable the council’s management to monitor ongoing work and service levels.
Sheffield City Council also intends to implement Connect’s video-diagnostic feature so that their operatives have a better idea of what needs to be done before they even set out. Connect’s business intelligence and diagnostic scripts also help to alleviate pressure on contact centres, with the scripts using a bank of repairs data to suggest courses of action.
Mark Betts, transport and FM senior service improvement manager, Sheffield City Council, said, “We’re very excited to get Totalmobile’s Connect solution for our 600-strong team. The dashboards will ensure that we have the intelligence to react to potential issues before they affect planned services, and the dynamic scheduling will improve our operatives’ efficiency and productivity, and let our residents select the time that best suits them for repairs appointments.”