Solihull Community Housing has upgraded its Capita housing management solution to the software provider’s integrated OPEN suite.
Having previously been using Capita’s housing management software as well as OPENContractor, SCH identified a range of efficiency and service improvement opportunities that it could achieve by joining all services up via a single IT platform. As a result, SCH can now deliver its complete range of services across housing, tenants (including a self-service portal) and contractor management all under one roof and from a single supplier.
Chris Deery, head of housing IT, Solihull Community Housing, said, “Moving to OPEN was definitely the right decision for us. We’ve been a Capita customer for over 10 years and going live on one central system will allow us to achieve much greater efficiencies and service improvements for our tenants. We will have more flexibility around when we start and end tenancies, we’ll be able to support any-day direct debits and we’ll be able to introduce much more efficient ways of managing rent accounts.
“We’re also really keen to reap the benefits of OPEN’s digital capabilities when it comes to supporting channel shift, particularly now that residents can log both rent and repair requests via a single portal, with the same log-in, whereas before these were accessed via different systems.”