In 2016/17, South Staffordshire Housing Association achieved its lowest ever arrears in spite of ongoing welfare reforms and the one per cent rent cut, after its deployment of Mobysoft’s RentSense software.
Samantha Allcott, income manager, South Staffordshire Housing, said, “Rather than waste extra resources and money on working through an inaccurate caseload, we decided to invest in RentSense. It has reduced the our income officers’ weekly caseload by over 80 per cent and has created the capacity of four FTEs within the team.”
Alongside RentSense, South Staffordshire has also completed a pilot project focused on less ‘hand holding’ of tenants; this saw a reduction in arrears across the pilot group and created the capacity to deal with an additional 95 cases each week.
Jan Goode, director of customer services and communications, South Staffordshire Housing, said, “We invested in RentSense instead of deploying additional resources and our arrears have reduced year-on-year to just above one per cent now; the risks have been higher, the resources have been static and yet arrears have come down.”