Mobysoft’s RentSense arrears software has helped South Staffordshire Housing achieve its best year for rent collection, having reducing its arrears to just 1.4 per cent in 2014.
Jan Goode, director of customer service, South Staffordshire Housing Association, said, “Given that we knew welfare reform was on the horizon, we started to talk to Mobysoft in 2012 when we were creating our action plan for welfare reform.
“We already knew a lot about our tenants, we had profiled our data, we knew where our under-occupiers were, and we knew who had not sustained payment arrangements in the past. We were therefore able to tailor the product to what we already knew. This gave us a confidence that our risk-based approach could be supported by RentSense.
“We could have invested in lots of people resources, but we wanted to modernise our approach and let systems drive efficiency. RentSense provides us with a different way of working, and we have saved on additional resources and our rent collection has seen a year-on-year improvement, so there’s a tangible financial benefit in terms of income collected.”