Mitie has developed a bespoke appointment system and redesigned the repairs workflow for Sovereign Kingfisher. Since the adoption of the new system, waiting times for repairs have been cut by 75 per cent and live job orders reduced by over 60 per cent across Sovereign Kingfisher’s 8,000 properties in Hampshire.
Four large plasma screens in Sovereign Kingfisher’s office display real-time monitoring of all repair jobs – live, allocated and completed, as well as a GPS vehicle tracking system. The system gives planners an holistic view of the available services which lets them make better decisions based on the data and resources available.
Peter Vincent, building surveying manager, Sovereign Kingfisher, said, “We reduced end-to-end times for repairs from 18 days to four days and reduced live job orders from 1,600 to 575 in just five months. We have also seen a substantial reduction in call volumes – a sign of happier residents.”