Stonewater has introduced a dedicated HR chatbot from MHR to drive employee engagement.
The chatbot enables Stonewater staff to carry out many routine transactions within iTrent, such as booking holidays, checking over/flexi-time balances, submitting expenses, viewing payslips, clocking hours and managing their diaries, all from their smartphones.
The pilot of MHR’s iTrent chatbot is the latest phase of an extensive digitisation programme by Stonewater in partnership with MHR to improve its internal processes with new digital functionality and to enhance the work experience of its staff. The chatbot is a recent addition to MHR’s iTrent HR and payroll system which Stonewater has been using since 2016.
Jenny Sawyer, director of people and organisational development, Stonewater, said, “Our aim has been to move towards a ‘digital by default’ model and establish an ‘always on’ culture. The chatbot will be a key part of this.
“Before we started trialling the iTrent chatbot, all employee transactions with HR had to be done via the desktop, which meant they had to be in the office. Now they have the flexibility and convenience to carry out tasks on the move, enabling them to strike a better balance between their home and work.
“The feedback from our employees has been very positive. They love the chatbot’s functionality and how it replicates the user-friendliness of social media messaging apps such as Whatsapp.”