Thenue Housing has launched a free self-service app for its tenants, using software from 1st Touch to offer a range of services previously unavailable on phones or tablets.
Brian Gannon, head of housing and community regeneration, Thenue Housing, said, “We have been developing our digital strategy which details how we will maximise our residents’ access to the internet by supporting and encouraging them to go online. We also want to operate as efficiently as we can and the app is a brilliant way of moving forward digitally.”
The app links to Thenue’s housing management system so that means tenants can view up-to-date transactions on their rent account and their repair history. Tenants can also report a repair, make a neighbour complaint and submit a wide variety of service requests, all of which immediately appear on Thenue’s system for action by staff.