• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
Housing Technology logo

Housing Technology

Housing | IT | Telecoms | Business | Ecology

  • Free Subscription
  • Search Archive
  • Home
  • Research
  • Magazine
  • Events
  • Recruitment
  • Blog
  • On Demand
  • Contact
Home / Free Subscriber Access / Together Housing’s working from home with Mobysoft

Together Housing’s working from home with Mobysoft

Together Housing has just completed a successful end to its 2019/20 financial year by beating its annual arrears target and reducing evictions by 39 per cent, citing its use of Mobysoft’s RentSense software as a key reason for its success.

Jackie Tagg, income manager, Together Housing, said, “We achieved and exceeded our year-end performance targets for 2019/20. This was our third year as a single organisation after amalgamating five housing providers. During that time, we’ve improved our income management processes to promote better processes consistently across all of our operations, which we couldn’t have done without RentSense.

“Evictions have been cut by 39 per cent this year; early interventions and the consistent approach enabled by RentSense has helped the team sustain more tenancies.”

Before the coronavirus outbreak, many of Together Housing’s staff worked from home up to three days each week so were able to hit the ground running at the start of the lockdown.

Tagg said, “With RentSense, it’s easy for our income team to log on and work from home, plus I can manage the team remotely because I can see how they are performing. What RentSense has really helped enable since the switch to working from home full time is the ability to divide the workload as each week progresses; particularly since the outbreak of coronavirus, we have seen a 30 per cent increase in our income officers’ caseloads.”

During the first week of lockdown, Together Housing’s team was very reactive, answering incoming calls from customers. Together has a high percentage of self-payers and many were concerned about paying rent or asking for help regarding universal credit, even though most of the tenants calling in had never had any problems paying their rent in the past.

Tagg said, “We’re well aware that workloads have grown and phone calls are taking longer but RentSense has helped us prioritise caseloads and support those tenants who need assistance, and now we can plan for business as usual.”

See More On:

  • Vendor: Mobysoft
  • Housing Association: Together Housing
  • Topic: Finance Management
  • Publication Date: 076 - July 2020
  • Type: News

Primary Sidebar

Most Recent Articles

  • Free cyber-defence tools from NCSC
  • Learning from history
  • Grand Union Housing gets connected with Aico HomeLink
  • The silences in the system: Predicting and preventing damp and mould
  • Looking back and to the future: Cyberthreats in social housing
  • Hyde signs repairs contract with Totalmobile
  • Fuelling high performance automation
  • Morgan Sindall’s Carbon Zero decarbonisation tool
  • An ethical approach to arrears
  • Housing and the ever-evolving workplace
  • Supporting residents with home safety risks
  • Less innovation & more service design at RHP
  • Ateb Group outsources IT help desks to Central Networks
  • Capital Letters partners with Evo Digital to tackle homelessness
  • Calico appoints M247 for digital transformation
  • 24/7 care requires 24/7 technology
  • Govtech trends for 2023
  • Are you ready for business process automation?
  • Lincoln council moves to the cloud with Civica
  • Why do IT business improvement projects fail?
  • Flagship and Ebrik launch augmented reality app
  • Following the golden thread
  • Setting the standard for carbon-monoxide protection
  • The business case for data
  • Digital twins – When, not if…
  • Using data to build communities
  • The cyber-security jigsaw’s missing piece – Managed detection & response
  • Cyber-security challenges in housing
  • Digitalising retrofits with SHDF & HomeLink
  • Tips for improving care and support

Footer

Housing Technology
  • Instagram
  • LinkedIn
  • Twitter
  • YouTube
  • Contact
  • Free Subscription
  • Book an event
  • Blog
  • Search All Articles
  • Research
  • Update Your Subscription
  • Privacy Policy

Welcome to the housing Technology – Trusted Information For Business Professionals in HOusing

Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.

Subscribe to Housing Technology to gain market-leading research, unsurpassed peer networking opportunities and a greater understanding of your role to transform your business.

Copyright © The Intelligent Business Company 2022 | Terms and Conditions | Privacy Policy
Housing Technology is published by the The Intelligent Business Company. A company with limited liability. Registered in England No. 4958057 | Vat Registion No. 833 0069 55.

Registered Business Address: Hoppingwood Farm, Robin Hood Way, London, SW20 0AB | Telephone: +44 (0) 20 8336 2293

htc23 pop banner