• Skip to primary navigation
  • Skip to main content
  • Skip to footer
Housing Technology Main Logo

Housing Technology

Housing | IT | Telecoms | Business | Ecology

  • Free Subscription
  • Contact
  • Home
  • Research
  • Magazine
  • Events
  • Awards
  • Recruitment
  • On Demand
Home / Customer Management

Customer Management

Bernicia Group gets new VoIP call centre

Croft Technology has completed Bernicia Group’s new multi-site call centre as part of the merger of two of the north of England’s major housing associations. The Bernicia Group was created to provide support services to Cheviot Homes and Wansbeck Homes, previously the housing department of Wansbeck District Council. The partnership provides 8000 rented properties across…
Bernicia Group gets new VoIP call centreRead More →

Better behaviour for Golden Gates

Golden Gates Housing has signed a three-year contract with Civica for its Public Protection software to combat anti-social behaviour. Using the Public Protection system, Golden Gates’ tenant support teams will be able to record and respond quickly to anti-social behaviour incidents affecting the ALMO’s 8900 tenants around Warrington. The software also enables incident records to…
Better behaviour for Golden GatesRead More →

Customer is king at Hounslow Homes

The introduction at Hounslow Homes of a case management and CRM solution from Lagan has seen a reduction in front-office staff, faster logging of repairs and an improvement to three-star rating. Hounslow Homes, an ALMO managing 16,500 homes for the London Borough of Hounslow since 2002, identified customer service as a critical area to be…
Customer is king at Hounslow HomesRead More →

Coping with anti-social behaviour

The range of responsibilities of social housing providers for handling and managing neighbourhood issues has broadened considerably in recent years. In particular, the focus on anti-social behaviour highlights how the relationship between landlord and tenant is changing; there is an ongoing pressure to remove barriers between departments and to provide ‘joined up’ services. Service providers…
Coping with anti-social behaviourRead More →

The integration game

One of the biggest issues that 62 social housing respondents in our customer service survey said they faced in 2008 was managing the integration of new software with existing business systems. Indeed, they have every right to be worried. Organisations are under increasing pressure to update their IT systems in order to meet their operational…
The integration gameRead More →

Deeplake in Wales

United Welsh is using SMS and web technologies to reduce costs while improving tenant response to its choice-based letting programme. The popularity of United Welsh’s ‘Selecta Home’ programme has resulted in the waiting list growing from 3500 tenants to more than 7000 over the past two years. This significantly increased the costs and internal resources…
Deeplake in WalesRead More →

  • « Go to Previous Page
  • Page 1
  • Interim pages omitted …
  • Page 127
  • Page 128
  • Page 129
  • Page 130
  • Go to Next Page »

Footer

Housing Technology Main Logo
  • Instagram
  • LinkedIn
  • YouTube
  • Contact
  • Free Subscription
  • Book an event
  • Research
  • Update Your Subscription
  • Privacy Policy

Welcome to the housing Technology – Trusted Information For Business Professionals in HOusing

Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.

Subscribe to Housing Technology to gain market-leading research, unsurpassed peer networking opportunities and a greater understanding of your role to transform your business.

Copyright © The Intelligent Business Company 2025 | Terms and Conditions | Privacy Policy
Housing Technology is published by the The Intelligent Business Company. A company with limited liability. Registered in England No. 4958057 | Vat Registion No. 833 0069 55.

Registered Business Address: Hoppingwood Farm, Robin Hood Way, London, SW20 0AB | Telephone: +44 (0) 20 8336 2293