As part of its plans to improve efficiency and reduce the costs of providing services to its 70,000 tenants, Sheffield Homes is installing an enterprise case management system from Lagan. The new system is expected to result in annual savings of £100,000 from 2008/9 and significantly increase the number of tenant enquiries resolved during the…
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Customer Management
Texting tenants
Supported by Housing Technology, the Southern IT User Group visited Microsoft’s new offices in central London to see the long-awaited and recently-launched Windows Server 2008, the replacement for its 2003 version. Deeplake, one of Microsoft’s partners, demonstrated Communications Manager, a two-way text messaging platform which enables housing associations to keep in touch with tenants using…
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Affinity Sutton consolidates call centres
Affinity Sutton has laid the foundations for a group-wide contact centre to support tenants in its 49,000 properties nationwide. Created through the merger of William Sutton Group and Affinity Homes Group, Affinity Sutton has eight operating companies including Broomleigh and Downland housing associations. Mike Yarde, ITU director, Affinity Sutton, said, “Throughout the mergers and acquisitions,…
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Caerphilly upgrades healthcare network
Caerphilly County Borough Council has upgraded its telecare equipment and home units to ensure 21CN compatibility. Carried out by Tunstall, the upgrade ensures that the telecare systems used by the borough’s 157 grouped housing schemes and home service users are ready for BT’s migration to an IP-based network. 21CN is BT’s new digital network which…
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New voice for Worcester
Worcester Community Housing has embarked on a £50 million, six-year programme of improved efficiency and better service delivery, encompassing considerable spending on property, resources, infrastructure and technology. To achieve its goals, Worcester Community Housing recognised the importance of developing a highly-skilled, mobile and responsive workforce, supported by an IT and communication infrastructure that could support…
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Video killed the newsletter
Tenant newsletters often suffer from lack of readership, particularly among those for whom english is not their first language or are affecting by reading difficulties or visual impairment. At the same time, it is not cost-effective for housing associations to produce multiple versions of each newsletter to suit all likely audiences. Arena Partnership and Integro…
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