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Customer Management

New technologies to watch

As 2025 begins, Housing Technology interviewed seasoned technologists from 8×8, Access Paysuite, FLS – Fast Lean Smart, Infinity Group, NEC Software Solutions and Plentific about which technologies housing providers should be considering for their future business plans. Which technologies should housing providers be looking at? Sue Michaelwaite, housing manager, 8×8, said, “One area that will…
New technologies to watchRead More →

Unleashing the potential of AI

AI will be a gamechanger for social housing. And those associations that balance today’s needs with long-term goals will reap the benefits now and far into the future. The Dot Collective’s Rob Lawrence and Kate Stetsiuk look at how AI, together with the company’s signature ‘steel thread’ approach, can enable housing providers to deliver even…
Unleashing the potential of AIRead More →

Sutton Housing – Making residents feel heard

When residents feel heard and understood, social housing standards will quickly improve. In every home, street and neighbourhood, social housing tenants have conversations their landlord may never hear – “I’ve lost my job and worried about paying the rent”, “We have black mould in our bedroom” or “I couldn’t sleep last night because of all…
Sutton Housing – Making residents feel heardRead More →

Moving beyond ‘good enough’ for residents

Winter can be one of the toughest times for residents but with the right approach, housing providers can meet their regulatory obligations and help people through the colder months. The cold weather often increases the likelihood of properties having problems such as damp, mould and water leaks. It’s a time when older adults and vulnerable…
Moving beyond ‘good enough’ for residentsRead More →

Aico launches HomeLink case management system

Aico has launched HomeLink Case Management (HCM), designed to help housing providers maintain safe and compliant homes, particularly around damp and mould, with fire, carbon monoxide and decarbonisation planned to be covered in future versions of HCM. Based on end-users’ feedback and insights from Aico housing customers, HCM’s development includes identifying and managing cases, analysing…
Aico launches HomeLink case management systemRead More →

Setting the standard for data

What do you think about data standards in social housing? Are they unnecessary or urgently needed? How could data standards help your internal and external operations? What’s the role of the social housing sector’s IT suppliers to support data standards? And how and where would you actually use data standards within your housing operations? These…
Setting the standard for dataRead More →

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Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.

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