Thenue Housing has launched a free self-service app for its tenants, using software from 1st Touch to offer a range of services previously unavailable on phones or tablets. Brian Gannon, head of housing and community regeneration, Thenue Housing, said, “We have been developing our digital strategy which details how we will maximise our residents’ access…
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Mobile Working
PanConnect puts Coastal Housing on the move
Coastal Housing Group is set to deploy PanConnect from Castle Computer Services for mobile working. The introduction of PanConnect is part of a wider IT transformation strategy, and will give Coastal Housing staff a modern, access anywhere system. The system is being implemented by Castle’s dedicated Housing Solutions Division. Shane Griffiths, head of IT, Coastal…
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Sovereign takes control with ROCC
Sovereign Housing Association has selected ROCC’s Uniclass system to optimise its repairs and maintenance service while driving down costs by over £500,000 per year. The new system is part of Spine, Sovereign’s Property Information Network Environment, which is a five-year project to rebuild and refine the complexity of Sovereign’s property services’ IT system, processes and…
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Big data in social housing – What’s the question & who’s asking?
2017 will be a significant year for ‘big data’, with more organisations gathering, processing, storing and deriving value from all forms and sources of data. The number and size of systems that support significant volumes of both structured and unstructured data will rise inexorably too. To many, this momentum is powered by the belief that…
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Melin Homes wins IT innovation award
Melin Homes has won the ‘workplace transformation project of the year’ award at the UK IT Industry Awards in London. Shortlisted against companies such as BT, Heathrow Airport, HMRC, Lloyds Bank and Virgin Media, the Pontypool-based housing provider won for its innovative agile working project over the last two years. The project was based around…
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Magenta Living partners with Housing Support Pro
Magenta Living is working with Housing Support Pro to pilot Client Connect, a mobile working system that provides access to personalised forms and tenant and property details while on the move. Before the introduction of Client Connect, Magenta’s neighbourhood officers had to log into a housing management system and extract the information they needed through…
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