Torus has installed Alertacall’s Housing Proactive system in 2,000 of its properties to help its older residents.
Individual Torus residents are typically given a phone with an ‘OKEachDay’ button on it. Residents press the OKEachDay button in their own time each day to demonstrate that everything is fine at their property. If the button isn’t pressed, a specially-trained call centre is informed who enquire about the status of the property and can escalate any concerns to housing officers or family members.
By improving communication with residents, Torus now has access to detailed housing management information via online reporting from Housing Proactive, including accurate occupancy tracking, which makes it easier to schedule maintenance work and also contributes to fire safety and emergency planning.
Paula Underwood, head of support network, Torus, said, “Both the business and our tenants were quick to see the benefits of Housing Proactive and the OKEachDay button. Together with staff from our Staying Home Service, who use the messaging tool to broadcast news and updates, it gives our older residents real independence.”