In partnership with One Housing, Trace Solutions has developed a new software package to help housing providers to manage service charges and rental calculations across complex portfolios of rented, owned and part-owned properties.
The software is based on Trace’s off-the-shelf property management package which is widely used in the private sector to provide a complete end-to-end solution, unifying service charges, rents and accounts ledgers.
The new software was developed by Trace in partnership with One Housing to provide a solution for handling the service charges and rental calculations of over 15,000 homes. Working with One Housing, Trace undertook an analysis of the business requirements to ascertain what the software needed to deliver. The needs identified ranged from terminology and the writing of new standard letters to residents, to legal conformity with the Housing Act, and tenants’ eligibility or otherwise for benefits. Full rental calculations were added to the package to complete it.
Matthew Saye, director of Citystyle and housing operations, One Housing, said, “With this new software, our reliance on spreadsheets has been vastly reduced, which has freed up resources and minimised the risk of human error. The software allows us to focus on expansion without concern for consistency of systems and compliance with best practice. It provides real-time reporting based on data that is always up-to-date.”