Trust Housing has bought RentSense to help reduce its arrears, maximise rental income and keep its tenants out of debt.
Prior to the pandemic, the housing provider wanted to support tenants in the early stages of arrears but its income staff were struggling to get an accurate caseload from its housing management system.
Lorraine Fitzsimons, housing operations manager, Trust Housing, said, “The team were facing reporting challenges, especially around early interventions, and ensuring that we could target the right arrears cases first led to us looking at RentSense.
“We spoke to contacts at other Scottish housing providers using RentSense. They told us how RentSense had led to reduced arrears, giving us the confidence that we were making the right choice for Trust Housing.”