One of Southwark Council’s goals is to maximise our rental income while preventing homelessness by engaging at the right time; we do this by enabling our income team to deal with the causes of arrears, not just the symptoms. Making time for residents Previously, our income officers managed all types of arrears cases on their…
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Contributed Articles
Tenants, AI & your biggest compliance risk
As the UK housing sector adopts artificial intelligence, a quiet but profound shift is taking place, driven not by housing providers or software vendors but by tenants themselves. Armed with AI-powered legal assistants, property condition detection tools and auto-generated complaint letters, tenants can hold housing providers to account with unprecedented accuracy and speed. For housing…
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AI as a social housing expert
Artificial intelligence is currently the buzzword in social housing. With increased regulation, rising workloads and constant pressure on budgets, housing teams have a lot to deal with. But AI isn’t a magic wand; it won’t instantly solve problems or improve standards. Generic AI isn’t enough The thing about generic AI is that it doesn’t ‘get’…
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Putting VIVID’s customers in control of their tenancies
VIVID was the winner of the Customer Services award at the Housing Technology 2025 Awards. The housing provider explains how it has put its customers in control of their own tenancies with help from TechLabs London and Microsoft. Staying ahead of technological advances is crucial for delivering great customer service. At VIVID, we recognised the…
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The holistic benefits of environmental sensors
Navigating the complexities of modern housing management can be daunting. From stringent regulations to sustainable building management, housing providers face numerous challenges to ensure their tenants’ health and wellbeing. As a result, they are constantly seeking ways to improve their properties, and embracing innovative solutions is crucial. One increasingly popular solution is the use of…
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The A.I. Team – Our Microsoft Copilot adventure
“In 2025, a crack commando unit was sent to trial Microsoft Copilot by their company for a productivity enhancement they didn’t commit. These men and woman promptly escaped from their mundane tasks to the digital underground. Today, still wanted by their colleagues, they survive as soldiers of fortune. If you have a problem, if no…
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