Housing Solutions was Highly Commended in the Customer Services category of the Housing Technology 2025 Awards. Housing Solutions’ digital transformation began in 2014. Asking ourselves what our sheltered schemes’ offerings would look like in 15 years’ time, we decided that wi-fi access was an important part of that vision and the whole project grew from…
Housing Solutions’ 2,000 home wi-fi networkRead More →
Contributed Articles
Avenging transformation – Beginning our Salesforce journey
Wythenshawe Community Housing Group was the winner of the Digital Transformation award at the Housing Technology 2025 Awards. Kenny Kristiansen explains more about the housing provider’s award-winning project. Addressing digital transformation can sometimes feel more suited to a team of superheroes than a housing provider, but every good origin story starts with a challenge. For…
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Mid Devon Housing tackles damp & mould with Aico
Mid Devon Housing was Highly Commended in the Customer Services category of the Housing Technology 2025 Awards. Rosie Wills from Mid Devon Housing explains the background and outcome of its damp and mould programme. As social housing providers, we’re all constantly seeking innovative solutions to ensure safe, healthy and compliant homes for our residents. One…
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Swindon BC’s AI-powered HMS migration
Swindon Borough Council was Highly Commended in the Artificial Intelligence category of the Housing Technology 2025 Awards. Arlene Griffin explains how the council used AI during the replacement of its housing management system. At first, the idea of replacing our legacy housing management system seemed deceptively simple. All we had to do was choose the…
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One bite at a time – Legacy system replacement
Infinity Group, one of 10 Microsoft’s ‘inner circle’ partners in the UK, has developed its BRIKHousing system to work seamlessly with Microsoft Dynamics, replacing legacy systems brick-by-brick, one module at a time. Sarah McRow from Infinity Group explains how housing providers can free themselves from their legacy systems. Remember how you eat an elephant? One…
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Five ways to become data-driven in 2025
Housing providers sit on a goldmine of data but too often, it’s fragmented, outdated or underused. The recent Housing Ombudsman’s report highlighted that when housing providers properly connect and use their data, they don’t just meet regulations, they work more efficiently and provide a better service for residents. With budgets squeezed and tough demands for…
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