The Bath Group, whose members comprise housing providers with more than 10,000 properties, has reported the results of its survey covering the use of cloud-based services by its members. Almost half (47 per cent) of the survey’s respondents said that cloud technologies hadn’t reduced their costs and only 27 per cent thought that cloud services…
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Orbit rolls out Cadcorp GIS for housing management
Orbit Group has rolled out a web-based GIS system from Cadcorp for its 1,300 staff to view geographic information, maps and analysis. All Orbit staff now have access to the MyM@ps tool which allows them to profile housing stock and customer demographics, reducing the need for site visits and creating a more efficient way of…
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Mid Devon’s service improvements with Orchard
As an existing user of Orchard’s housing management software, Mid Devon District Council has recently added Orchard’s customer dashboard and messaging modules to improve its front-line services and add extra communication channels. Orchard’s customer dashboard is intended to promote better customer service by enabling the council’s staff to answer a higher proportion of tenants’ queries…
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Capita supports WDH’s tenants’ well-being
Wakefield & District Housing is using Capita Support software to improve its previously paper-based support services operations. Dedicated to support services for vulnerable people, Capita Support offers outcome-based management of information across housing-related support, employment, education and training and sheltered housing. A pilot implementation of Capita Support went live in September 2015 and is now…
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1st Touch takes care of Halton Housing
Halton Housing Trust has chosen 1st Touch’s Caretaker software for its estate services and environmental teams across 140 communal flat blocks and over 200 green spaces. By using the software, recurring appointments are scheduled through 1st Touch’s diary facility. On completion of the activity, this creates a contact in Halton’s Aareon QL housing management system…
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RAM puts Abertay Housing on the road to FRS & SORP compliance
Abertay Housing Association has implemented component accounting software from Real Asset Management to ensure compliance with FRS 102/SORP accounting standards. The new software will replace its multiple spreadsheet-based processes and reduce the manual effort needed to manage its £24 million asset base. Marjorie Sloan, corporate services director, Abertay Housing Association, said, “We are looking forward…
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