Wakefield & District Housing is using Capita Support software to improve its previously paper-based support services operations.
Dedicated to support services for vulnerable people, Capita Support offers outcome-based management of information across housing-related support, employment, education and training and sheltered housing. A pilot implementation of Capita Support went live in September 2015 and is now about to be rolled out to all of WDH’s independent living schemes.
Louise Muirhead, senior business analyst, Wakefield & District Housing, said, “We continue to invest in technologies to support the service we deliver to customers. Capita Support will be live across all of our independent living schemes by the end of 2016 and this will enable the ILS team to continue to support the most vulnerable people in our communities and adapt to the complexities of an ageing population.”