Having used Mobysoft’s RentSense software since 2017 to support its rent arrears caseload, Together Housing has added Mobysoft’s Intelligent Automation software to help it manage the growing number and complexity of universal credit cases. Jackie Tagg, head of income, Together Housing, said, “Intelligent Automation has helped us to free up staff time for quality conversations…
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Flagship selects Totalmobile for repairs
Totalmobile’s Connect software for scheduling repairs is now being deployed across Flagship Group’s operations. Connect will be used by Flagship’s staff and tenants to schedule maintenance and repairs work, while also providing real-time data on the status of all projects and employees in one place. Almost 500 Flagship employees were trained on Connect during April…
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Luton Borough Council moves to Civica
Luton Borough Council is implementing Civica’s Cx Housing Management, Cx Asset Management, Cx Contractor Workforce and Abritas Choice Based-Lettings in a new £1.1 million, seven-year contract. The Civica Cx software will give the council a single view of its resident, property and asset data, alongside a self-service portal for its residents. Council staff will benefit…
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Lewisham Homes takes on Localz for ‘last mile’ communications
Lewisham Homes has recently deployed Track My Appointment and Rate My Experience software from Localz to provide its tenants with automated ‘last mile’ updates around repairs and maintenance appointments. Sarah Willcox-Jones, director of repairs, Lewisham Homes, said, “We look forward to seeing the difference this technology makes to our residents. We know that they want…
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MRI Software launches Safer Communities
MRI Software has launched MRI Safer Communities, a cloud-based case management solution to report, manage and monitor cases of anti-social behaviour and domestic abuse in social housing. Safer Communities provides an efficient way for housing providers’ ASB- and DA-focused teams to record incidents, as well as actions and interventions taken to support victims and deal…
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Poplar HARCA’s validation of Aico environmental sensors
Poplar HARCA knew it needed to make its residents’ homes safer, greener and healthier, and it was also looking for better ways to manage its housing portfolio. The beginning – Tech, meet human ingenuity It all started when Peter Marcus, Poplar HARCA’s assistant director of research, development and transformation, wanted to prove that the air-conditioning…
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