After six weeks of using mobile working software from 1st Touch, North Ayrshire Council reported that it had reduced the cost of its responsive repairs by 22 per cent. The 1st Touch system links the repair workers’ PDAs with the council’s OptiTime dynamic scheduling and ROCC contractor management systems. The new integrated system allows the…
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News
Five-year Orwell contract for Civica
Civica has won a five-year contract with Orwell Housing Association to deliver its Universal Housing system as a hosted service from November 2010, including round-the-clock technical support. The new service is intended to improve the Suffolk-based housing provider’s tenant services while delivering cost savings through a flat monthly fee. The Universal Housing system includes new…
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CSR beats tenants services
The delivery of tenant services is set to be eclipsed by the need to rethink budgets and strategies following the government’s Comprehensive Spending Review, according to a new survey. Civica’s survey of 100 IT managers found that dealing with the consequences of the CSR was their top priority (45 per cent), followed by front-line services…
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Accent’s £750,000 deal with MIS
Accent Group has awarded a five-year contract worth around £750,000 to MIS Active Management Systems based around the supplier’s ActiveH housing management system. The ‘Tristar’ project encompasses the combined housing operations of Accent Group, Bromford Group and Accord Housing Association and is scheduled to be operational during autumn 2011. Stuart Duthie, head of ICT, Accent…
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Omniledger live at YMCA
South London YMCA has recently gone live with a new housing management system from Omniledger to support its 580 units across South London. Unlike larger housing providers, the high throughput of YMCA’s customers and their specific needs, including those recovering from alcohol and drug abuse or escaping domestic violence, places particular demands on its housing…
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Family Mosaic scoops customer service award
Family Mosaic has beaten the London Borough of Hammersmith and Fulham, the Metropolitan Police and Scottish Water among others to win the top award for the public sector at the recent Customer Service Training Awards. Over 100 other public sector organisations across the UK also applied for the award but were not short-listed. One of…
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