Teesdale Housing Association, part of North Star Housing Group, is working to deliver Wimax broadband to all residential and business premises in the Teesdale area through its ‘Digital Dale’ project. The Digital Dale service installed by Networks by Wireless will be delivered via a number of transmitters across Teesdale and, unlike regular broadband services from…
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News
No complaints for East Durham with Liquid Voice
East Durham Homes has completed the installation of an organisation-wide call- recording system from Liquid Voice to improve its handling of complaints and resolving customer disputes. From a security and dispute resolution perspective, East Durham Homes’ aim is to record all inbound calls, around 10,500 per month, with the emphasis on performance improvements focused on…
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Wansbeck and Gentoo praised by NHMF
The 2010 National Housing Maintenance Forum featured ‘best use of IT’ as a new category in its annual awards, with Wansbeck Homes and Gentoo Group both praised for their intelligent use of technology throughout the repairs and maintenance lifecycle. Using software from Consilium, Comino and Omfax, Wansbeck transformed the flow of information between tenants, in-house…
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£70k Civica deal saves Dunedin £140k
Edinburgh-based Dunedin Canmore Group has reported savings of £140,000 per year following the implementation of a Civica mobile working system for its tradesmen. The project took 12 months to complete and cost around £64,000, £6,000 less than the original budget. Dunedin Canmore handles over 24,000 repairs jobs every year, with its 65 tradesmen previously having…
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Yorkshire Housing mobilises with South View Solutions
Yorkshire Housing is in the middle of implementing a new mobile working system from South View Solutions, with the SVSOnSite software expected to be fully- operational by April 2011. Yorkshire Housing currently employs around 90 workers in four ‘HomeWorks’ depots to carry out maintenance and repairs services across its 15,000 properties. Integrated with Yorkshire Housing’s…
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Microsoft embedded technology partner accreditation
Already a Microsoft-certified Gold partner, 1st Touch was recently appointed by Microsoft as one of its Windows Embedded Technology partners. The partnership will see Microsoft’s handheld technology used extensively in 1st Touch’s mobile solutions. Robert Dent, chief executive officer, 1st Touch, said, “We are impressed by Microsoft’s continued investment and focus on the handheld category…
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