Hyde Group has completed the replacement of its core IT infrastructure with the implementation of HP bladeservers and a storage area network (SAN) across its entire operations. The project was carried out by OCSL. Hyde, which has over 45,000 properties, has replaced its ageing SAN after the system’s slowness and lack of resilience began to…
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News
Coast & Country’s telecare wins national award
HomeCall, the telecare division of Coast and Country Housing, has received full marks from the telecare industry watchdog following an inspection of its services, which help vulnerable people from across the Tees Valley. The Telecare Services Association (TSA) has given HomeCall its highest accreditation for the second year running, making it the only individual provider…
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CarelineUK’s telecare deal at Plymouth Community Homes
Plymouth Community Homes has appointed CarelineUK to provide telecare response services to its 1,700 homes in the Plymouth area. Telecare devices such as emergency alarm units will let older people and those with disabilities or infirmities contact CarelineUK’s operators 24 hours a day, 365 days a year in the event of a fall, emergency or…
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Trafford Housing’s front-to-back integration with NDL
Customer-service staff at Trafford Housing Trust are now better able to provide a ‘first-time fix’ service to tenants following the introduction of NDL’s AWI integration technology which links information in THT’s front- and back-office systems. The implementation of the NDL technology follows THT’s decision to centralise its customer service activities into a single hub powered…
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Self-service wins from Orchard at Futures and Southern housing groups
Futures Housing Group and Southern Housing Group have both announced the successful introduction of self-service tenant portals from Orchard Information Systems. Amber Valley Housing and Daventry and District Housing, subsidiaries of Futures Housing Group, have launched a tenant self- service portal. The portal is based on the Self Service Portal product from Orchard, AVH’s existing…
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Cheshire Peaks & Plains calls in Britannic
Cheshire Peaks and Plains Housing Trust has replaced its ageing telephony system with a IP-based system from Mitel, with the project planning and implementation carried out by Britannic Technologies. The impetus for the change to the Mitel system was Cheshire Peaks’ need to view the performance of its 24-hour call centre and deliver statistics on…
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