Following an OGC procurement process, Freedom Communications has deployed a bespoke Alcatel-Lucent converged voice and data communications system at One Vision Housing Association for the housing provider’s contact centre and internal operations. One Vision’s decision to review its communications systems was part of its commissioning of a new head office, as well as the need…
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News
Sovereign extends East End contract
East End Homes has extended its managed IT services contract with Sovereign Business Integration for another 12 months, having originally enlisted the consultancy’s help in 2005. With around 3500 properties under its management, East End Homes’ strategy is to limit the cost and overheads associated with back office processes, preferring to focus on front-line service…
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Shepherds Bush revamps web service with WiseTiger
Shepherds Bush Housing Group has revamped its internet and intranet sites and introduced proactive outbound email marketing using web development, design and content management tools from WiseTiger. SBHG comprises Domus, Shepherds Bush Housing Association, SBH Developments, Staying Put Services and Westside Support Services, and has around 5000 properties across London. In the past, SBHG staff…
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Coastline bridges ‘digital divide’
Continuing the theme of digital exclusion from the previous issue, we are delighted to report on Coastline Housing’s long-term strategy to improve digital inclusion among its tenants in West Cornwall. With project objectives stretching ahead to 2014, Coastline has taken a long-term view of how it will bring its tenants online rather than consider short-term…
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Facebook ‘flawed but affordable’ for tenant engagement
Facebook emerged as a surprise best practice solution to tenant engagement during an Ideas Exchange seminar at the CIH 2010 exhibition in Harrogate. The social networking site was considered a flawed but affordable way of engaging with tenants during a time of restrained budgets. Matthew Brown, client involvement officer at Carr-Gomm, led an examination of…
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Oaklee Housing gets Rated by Residents
Belfast-based Oaklee Housing Group started using Voluntas Housing’s Rated by Residents service in May 2009 to collect customer feedback and monitor tenant satisfaction for its responsive repairs service. Rated by Residents provides Oaklee with an independent service to monitor customer feedback as well as the ability to untangle different aspects of its service and contractors…
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