Coastline Housing and its subsidiary, Coastline Services, have introduced mobile working for its housing maintenance team with help from Civica. Coastline and Civica ran a pilot trial of the PDA-based service in August 2009 followed by its organisation-wide deployment in November 2009. Despite having relatively few properties (3700) to manage, they are spread over a…
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News
Blackpool Coastal & Telecetera awarded for IT innovation
Blackpool Coastal Housing and Telecetera recently won the ‘Innovation in Housing Technology’ award at the Housing Excellence Awards in Manchester. The two organisations’ success follows the implementation of Telecetera’s workforce management system at BCH to support remote working and dynamic scheduling. Cyril Holland, director, Blackpool Coastal Housing, said, “The award is a recognition of the…
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1st Touch heads Northwards
Mobile working has been introduced at Northwards Housing’s repairs and maintenance operations after Manchester Working, Northwards’ external contractor, installed new IT systems from 1st Touch, Civica, ROCC and Xmbrace. As a three-star rated ALMO for Manchester City Council with over 12,500 properties, one of Northward’s primary objectives is delivering very high levels of service to…
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An update with Destiny
Following the launch of its Fastdox application in 2009, Destiny has developed an updated version of its document processing package to include mobile working and improved workflow tools. Fastdox combined digital pen technology with software that allows digital documents to be printed on ordinary paper from desktop printers. Once printed, any document can be easily…
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Documotive signs up Town & Country
Town and Country Housing Group, which manages over 8000 homes in South-East England, is implementing a fully-integrated document management system from Documotive for managing its housing and tenancy files. Documotive is also responsible for scanning Town and Country’s 8000 property files. The new system is expected to go live in August 2010. Once implemented, the…
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Derwent Living’s £50,000 Invu project
Having implemented a document management system from Invu last year, Derwent Living Housing Association has estimated that it is now saving £26,000 each year in finance staff time and costs dealing with invoices. With 11,000 properties under management, Derby-based Derwent Living had been struggling to deal with increasing tenant numbers and suppliers, dwindling off-site storage…
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