Sovereign Business Integration has announced contracts with Bedfordshire Pilgrims Housing Association, Thrive Homes and East End Homes, with the common theme of improving the efficiency of the housing providers’ IT and business operations to reduce costs. BPHA, an existing Sovereign customer with 15,000 homes and 300 staff, will be using Sovereign to carry out a…
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News
CTI monitoring from Sitehelpdesk
Sitehelpdesk.com has recently unveiled CTImonitor, a computer telephony integration (CTI) module that allows users to dial direct from applications and to identify incoming callers. Using customers’ own CTI servers and phone systems, the module has been developed to work with Sitehelpdesk.com’s existing products and integrates with Microsoft Office. It allows the user to recognise incoming…
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RFID keys for Plus Dane residents
Plus Dane’s £6.3 million retirement complex in Cheshire is using RFID fobs and cards from Salto Systems to replace keys to not only make life easier for residents and staff but also to give the housing provider greater access control and auditing. By replacing keys with Mifare cards and fobs for Plus Dane staff and…
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Acceleris is right @home
Sheffield Homes has become the first housing provider to use the @home portal from Acceleris, a marketing and PR agency specialising the housing sector. Developed for Sheffield Homes, the UK’s largest ALMO and responsible for over 40,000 houses in Sheffield, @home is the result of a six-month R&D programme to address the need for digital…
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ShoreTel nets Trident with unified communications
Trident Housing Association has deployed ShoreTel’s Enterprise Contact Centre system to deliver unified communications across its business. With 3000 properties in the Midlands under its management, Trident usually receives 1600 customer calls each week, underscoring the importance of its communications systems. By integrating ShoreTel Enterprise Contact Centre with its Microsoft Dynamics CRM system, all data…
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Mobisoft texting delivers for Northampton BC
Northampton Borough Council’s housing department has cut its tenant communications costs by a third following the implementation of a text-messaging system from Mobisoft. The council’s housing department was previously using traditional methods such as adverts, leaflets, posters and letters to reach tenants in NBC’s 12,000 properties but was receiving a consistently poor response. NBC therefore…
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