City West Housing Trust went live in March with its new QL Housing system from Aareon, replacing the Saffron housing management system it inherited during the stock transfer from Salford City Council in October 2008. As reported in the March issue, when CWHT took over the ownership of 14,600 homes around Greater Manchester from the…
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Newlon’s text messaging with Orchard Communicator
Newlon Housing Trust, which provides 7000 homes around North and East London, is using Orchard Communicator alongside its Orchard housing management system to provide text/SMS communications with its tenants. Following its implementation in early 2009, Newlon initially used the SMS system to improve its repairs service for residents and to reduce the number of missed…
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Saxon Weald saves £124,000 with ESRI mapping system
When Saxon Weald transferred from the local authority, it inherited 175 land titles. However, while Saxon Weald had a grounds maintenance liability for each title, it did not have a full understanding of what the liability was. Justin Chamberlin, GIS manager, Saxon Weald Homes, said, “We didn’t know how much ground we were responsible for,…
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Housingnet launches housing development software
Housingnet Software is launch a new product, Housing Development Performance Information (HDPI), later this year to improve the performance of housing development projects and teams. The web-based HDPI system will help housing providers provide evidence of their development performance, manage programmes of work, and reduce organisational risk when delivering new homes. HDPI is expected to…
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Northampton BC’s new choice-based lettings
Northampton Borough Council has launched a new choice-based lettings service based on its Macfarlane Telesystems unified communications infrastructure. Northampton, the largest district council in England, manages almost 13,000 properties and employs 33 staff in its dedicated call centre, handling over 6000 customers per week. Having used call handling and unified communications technology from Macfarlane since…
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Golding and Habinteg online with VerseOne
Golding Homes, formerly Maidstone Housing Trust, and Habinteg Housing Association are upgrading their web sites with VerseOne and its Spearhead CRM tool, including compliance with the latest web accessibility guidelines. Following its name change, Golding Homes has been completely rebranding itself, which naturally includes its web presence. Claire Boxall, PR and communications manager, Golding Homes,…
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