Odyssey Interactive and Clearview Systems have formed a technology partnership to develop a joint solution for housing performance management. Based on Odyssey’s Interact intranet system and Clearview’s performance management software, the combined solution is intended to improve service delivery by making it easier for housing providers to collate and report KPIs and performance statistics to…
Clearview and Odyssey performance partnershipRead More →
News
Better performance for Jephson with CorVu
Jephson Housing Group has selected the CorVu performance management system to improve performance and business planning across the group, which comprises Jephson Housing Association, Jephson Homes Housing Association and Marches Housing Association. Scott Amos, service excellence project manager, Jephson Housing Group, said, “We were looking for a performance management system that was both easy to…
Better performance for Jephson with CorVuRead More →
Adam Continuity raises its standards
Adam Continuity has just achieved formal business continuity accreditation for each of its three dedicated recovery sites. The business continuity and disaster recovery provider has been awarded the BS 25999 Business Continuity Management standard. This recognises the robust processes that have been implemented across the company and demonstrates its continued commitment to deliver best practice…
Adam Continuity raises its standardsRead More →
Flagship revamps network with Timico
Flagship Housing has replaced its ‘point-to-point’ network with an industrial-strength multi-protocol label switching (MPLS) solution from Timico. Sandra Smith, IT systems development manager, Flagship Housing, said, “We wanted to move away from our existing network solution as the ‘point-to-point’ set up we had in place was delivering much less bandwidth than we needed and it…
Flagship revamps network with TimicoRead More →
Accord‘s award-winning Virgin call centre
ccord and Ashram Housing Associations, both part of the Accord Group, have launched an award-winning customer contact centre based on technology from Virgin Media Business, previously known as NTL:Telewest Business. The new Customer First centre has made it easier for tenants in Accord’s 6600 properties across 90 sites to resolve queries about everything from repairs…
Accord‘s award-winning Virgin call centreRead More →
United Welsh texts with Capita
Since 2006, United Welsh has used SMS technology to communicate information about their arrears and details around their 28-day repair requests to its tenants. The system was successful at a certain level, but the communication exchange was fragmented because the complexity of the messages to be conveyed about arrears was not suitable for SMS interaction….
United Welsh texts with CapitaRead More →