Cottsway Housing Association (CHA) is piloting a mobile customer service centre for its tenants in Oxfordshire, backed by an ActiveH CRM system from MIS Active Management Systems. The Cottsway bus, complete with satellite ADSL broadband, visits outlying villages four days a week, allowing tenants to drop in, log repairs, discuss local issues, sign up to…
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News
Knowsley, TVHA and Newport City sign with 1st Touch
1st Touch has announced the recent completion of implementations of its mobile working system at Knowsley Housing Trust, Thames Valley Housing Association and Newport City Homes. Knowsley Housing Trust, which manages 13,000 properties on Merseyside, is using 1st Touch’s mobile solutions for responsive repairs, gas servicing, voids, van checks and van stock management across its…
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Telematics services from Cybit
Cybit has launched a mobile resource management and vehicle tracking tool to help housing providers streamline operations, reduce costs and enable better management of staff and vehicle resources. Based around Cybit’s Fleetstar-Online telematics system, the consultancy-based service enables housing providers to eliminate unnecessary and wasted journeys, optimise staffing costs and enhance fuel spend analysis. The…
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Upshot images added to Emapsite
Emapsite has added ground-based aerial photography to its spatial data portfolio for housing providers using high-resolution imagery from Upshot. The Upshot images can be linked to existing mapped properties in Emapsite to support decisions on repairs and maintenance, insurance risk and contractor management. James Pickance, managing director, Upshot, said, “Our images enable properties to be…
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Citizen iPhone app from Lagan
Lagan has launched its Citizen Mobile application to enable housing providers and local authorities to deliver self-service community services, such as reporting non-emergency issues including potholes, graffiti and streetlight outages, via citizen’s mobile phones. Developed in the USA by Lagan in conjunction with Boston-based Connected Bits, Citizen Mobile is available to citizens as a free…
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Cheshire Peaks & Plains selects Documotive
Cheshire Peaks and Plains Housing Trust is scheduled to go live in March 2010 with its new document management system from Documotive. Simon Penaluna, head of ICT, Cheshire Peaks and Plains Housing Trust, said, “We had a huge backlog of legacy documents relating to our customer records and property details, in addition to planned maintenance,…
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