South Somerset Works has replaced in-van radios with PDAs and integrated front-line operatives with back-office stock control. SSW is the contracting arm of South Somerset Homes, which maintains 14,500 homes, and has around 60 maintenance staff carrying out planned maintenance and repairs, cyclical servicing and gardening. The volume of work and number of service requests…
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News
Odyssey reaches 10,000 users
Interact Housing, Odyssey’s intranet solution, is now being used by over 10,000 users within social housing. Some 40 housing associations use Interact, including Affinity Housing Group, Carr-Gomm and West Kent Housing. Network Housing Group is a recent customer. Responsible for over 19,000 homes in London and the Home Counties, NHG needed to consolidate its family…
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Xmbrace reaches its century
Xmbrace, supplier of the Opti-Time workforce and appointment scheduling software, has reached its 100-customer milestone with the recent signing of the Ian Williams property maintenance company. Ian Williams is a specialist property maintenance company providing building, maintenance and refurbishment services. In order to improve services to tenants and achieve higher utilisation of its workforce, Ian…
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Whitefriars goes to Computerland
Whitefriars Housing Group has outsourced IT support for its 500 end-users to Computerland. Whitefriars, with 17,000 homes in the Coventry, was disappointed with the service that it had received from its previous outsourcing supplier so it was looking in the long-term for a more efficient and robust service while in the short-term it needed a…
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Community Grid in St Helens and North Liverpool
‘Digital inclusion’ pilot projects are being run in St Helens and North Liverpool to provide residents with free wireless broadband in their homes. The Advanced Internet Methods and Emergent Systems (AIMES) Centre, part of the University of Liverpool, has developed the Community Grid in conjunction with Proxim Wireless and OciusB2, as part of a digital…
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Dane Housing connects with Telecetera
The 70-strong repairs and maintenance team at Dane Housing Group are now using hand-held mobile devices and software from Telecetera to deliver more responsive services to tenants. Dane, which looks after 4000 homes in Cheshire, had found that the processes required to support its repairs and maintenance teams were inefficient and very paper-intensive, with some…
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