IBS OpenSystems has signed contracts with United Welsh Housing Association for CRM and with Cheltenham Borough Homes to streamline maintenance, repairs and reporting. United Welsh is taking IBS’s OpenHousing, OpenFinancials and OpenMobile products to improve the document management and workflow processes involved in the management of its 3600 properties in Wales. The system went live…
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News
Decent Homes in Cambridge
Cambridge City Council is on target to achieve the Decent Homes standard following its implementation of Anite’s Codeman asset management software, with all of the council’s 7600 social housing properties expected to meet the Government’s minimum requirements by 2010. Cambridge City Council is upgrading to the latest version of Codeman which offers a improved mobile…
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Capita to acquire IBS OpenSystems
IBS OpenSystems is to be acquired by Capita. At the time of writing, Capita’s offer had been declared ‘unconditional’, effectively signalling that the deal will take place. Capita’s offer of 187.85 pence for each IBS share is a premium of some 65 per cent on IBS’s average share price for the three months to 24…
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Texting at London & Quadrant
London & Quadrant is moving towards SMS-based tenant communications with the adoption of Deeplake’s CMGR software. L&Q, which manages 53,000 properties, relies heavily on technology to deliver its business objectives and is already well-known for having developed its own in-house suite of housing applications, known as Arena, alongside a dedicated service centre which handles more…
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Bernicia Group gets new VoIP call centre
Croft Technology has completed Bernicia Group’s new multi-site call centre as part of the merger of two of the north of England’s major housing associations. The Bernicia Group was created to provide support services to Cheviot Homes and Wansbeck Homes, previously the housing department of Wansbeck District Council. The partnership provides 8000 rented properties across…
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Greener and cheaper postal service for housing associations
Procurement for Housing has launched a postal services deal which could save housing organisations up to 58 per cent of their mail delivery costs and reduce their environmental impact. PfH’s research showed that housing organisations spend an average of around £41,000 per year on the stationery, printing, collecting, processing and postal costs involved in sending…
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