We have just published the fourth in our series of guides, the Housing Technology Guide to CRM & Omni-Channel Communications, with support from Aareon UK. Topics covered include embracing the digital customer experience; driving digital transformation with better UX; retail, shopping and tenants’ omni-channel experience; and Wiltshire Council’s Aareon 360 Customer Portal. Our guides deliver…
Just published: Housing Technology Guide to CRM & Omni-Channel CommunicationsRead More →
Aareon
Driving digital transformation with better UX
As we write another quick message on WhatsApp or tap a virtual button to pay for groceries on our phone, it’s easy to forget how far these technologies have come, even in the last decade. Not so long ago, most digital services, and particularly business management systems, were the preserve of technical specialists. In many…
Driving digital transformation with better UXRead More →
Just published: Housing Technology Guide to Artificial Intelligence & Machine Learning
We have just published the third in our series of guides, the Housing Technology Guide to Artificial Intelligence & Machine Learning, with support from Aareon UK, alongside Flagship Group, Housing Solutions, LiveWest, Ongo and the University of Reading. Our guides deliver in-depth coverage of a specific technology or business area relevant to the social housing sector….
Just published: Housing Technology Guide to Artificial Intelligence & Machine LearningRead More →
Aareon acquires Fixflo
Aareon AG has bought housing repairs and maintenance software provider Fixflo for an undisclosed sum. Commenting on its acquisition, Aareon said that Fixflo offers a “best-in-class SaaS solution” that connects housing providers, tenants and contractors on a dedicated platform for repairs and maintenance. Fixflo was started in 2012 and its software is now used to…
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Case study: Wiltshire Council’s Aareon 360 Customer Portal
One of the greatest challenges facing housing providers and local authorities at the moment is their need to deliver the same services to residents while being unable to offer the same level of personal interaction. Restrictions on face-to-face contact have meant that housing officers can only visit those in the greatest need, while call-centres are…
Case study: Wiltshire Council’s Aareon 360 Customer PortalRead More →
Join us at our live broadcast | Digital Transformation Using AI in association with Aareon UK
We will be hosting a free live broadcast, Digital Transformation Using AI, on Thursday 22nd July with Aareon UK which will focus on how AI can help your organisation’s digital transformation. Sue Hitchmough, Solutions Manager at Aareon UK, will discuss the benefits of tenant self-service using omnichannel offerings by introducing Neela, Aareon’s virtual assistant. Neela…
Join us at our live broadcast | Digital Transformation Using AI in association with Aareon UKRead More →
