Much has been written (and continues to be) about omni-channel customer services and digital transformation. High expectations have been raised around what digital transformation will deliver to an organisation in terms of improved efficiency and customer service. This is often linked to the purchase of a new IT platform or the creation of an all-encompassing…
Going beyond a 360° customer viewRead More →
Capita
T for technology or team?
Many of you will have seen the headlines on the increasing rise in IT project failures, how project costs overrun by 45 per cent on average and deliver only 56 per cent of the intended benefits*. So, what is IT project success? The fundamentals of project management are time, cost and quality to deliver an…
T for technology or team?Read More →
Riverside chooses Capita’s One HMS
Riverside has selected Capita’s One housing management system to support its house-building programme. Capita One will enable a 360-degree view of Riverside tenants and properties and support the automation of many of the housing provider’s day-to-day processes. The new housing management system also includes full asset management capabilities for Riverside’s property development strategy. Carol Matthews,…
Riverside chooses Capita’s One HMSRead More →
Peaks & Plains’ Capita portal
Peaks & Plains Housing Trust is now using Capita’s OpenAccess software to create a tenant portal, integrated with its OpenHousing, DRS and Totalmobile software for housing management, scheduling and mobile working. Gary Naylor, repairs operations manager, Peaks and Plains Housing Trust, said, “By using OpenAccess integrated with OpenHousing, DRS and Totalmobile, the tenant simply logs…
Peaks & Plains’ Capita portalRead More →
Capita One brings housing & local government under one roof
Capita has moved its local government and social housing software businesses under a single division of its business, Capita One, with the aim of providing a single view of citizens and tenants across different public services. Capita reported that its One range of local government and housing software will help housing providers understand their tenants…
Capita One brings housing & local government under one roofRead More →
Has the dawn of IoT finally broken?
The internet of things (IoT) and its relationship with social housing has been labelled by some people as “a technology looking for an application”. I have been looking at IoT and engaging with the sector for over four years now, educating, informing and learning with the sector on how IoT can be used for the…
Has the dawn of IoT finally broken?Read More →
