Capita has won a £5.9m four-year contract with Bolton at Home. The contract includes migrating the housing provider’s current system to a hybrid cloud model using a combination of Microsoft Azure and Capita’s virtual private cloud. Microsoft Office 365 will also implemented for 1,100 users across four sites.
The new system will feature a personalised tool for employees to open and resolve service desk tickets and provide data-rich reports into all aspects of services.
The contract includes a new managed print service for Bolton at Home to improve information security and reduce ‘per page’ costs. Capita will also provide a dedicated telephony platform hosted in Capita’s private virtual cloud.