North & East Housing has signed a four-year contract for Civica’s cloud-based Cx Housing platform. Cx Housing and Civica’s Keystone asset management platform will be used to create a single view of North & East Housing’s tenant and property information, including inventory breakdowns, repairs management and maintenance programme scheduling. The software will also streamline the…
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Civica
Civica’s master data management with VisionWare
Civica has completed its integration and re-branding of VisionWare’s master data management (MDM) software following its acquisition of the company in May 2018. Civica said that it now has a stronger capability to help housing customers extract maximum business value from their data, with the opportunity to expand this further in areas such as digital…
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Civica wins £490k deal with Community Housing
Community Housing Group has signed a five-year contract with Civica worth £490,000 to implement its cloud-based Cx housing and Keystone asset management platform. With the aim of retaining its 90 per cent tenant satisfaction rating, Community Housing wanted to gain greater data insights into how to deliver better, more personalised services to its tenants. The…
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Alliance Homes moves to the cloud with Civica Cx
Civica has won a five-year contract with Alliance Homes Group to implement its cloud-based Housing Cx and Coldharbour community care software systems. The IT modernisation programme will consolidate the housing provider’s existing internal IT infrastructure, replacing multiple systems with Civica Cx while retaining Civica’s Keystone Asset Management system. With help from Civica, Alliance Homes is…
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Becoming an insights-driven organisation
Data is the fuel of your business; you’ll have heard plenty of times before how the insights you can glean from it will unlock better products and services, improved customer experiences, greater agility, and lower risk. And while most organisations have some sort of analytics or business intelligence (BI) capability, few have the true ability…
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Understanding your tenants to beat the UC challenge
Local authorities and housing providers must use data to provide a faster and more efficient service for the tenants they serve, says Gary Bell, Civica’s executive director for managed services. Universal credit, the government’s ‘flagship reform’ of the benefits system, was introduced to make welfare payments easier for local authorities and housing providers. It was…
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