Data is the fuel of your business; you’ll have heard plenty of times before how the insights you can glean from it will unlock better products and services, improved customer experiences, greater agility, and lower risk. And while most organisations have some sort of analytics or business intelligence (BI) capability, few have the true ability…
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Civica
Understanding your tenants to beat the UC challenge
Local authorities and housing providers must use data to provide a faster and more efficient service for the tenants they serve, says Gary Bell, Civica’s executive director for managed services. Universal credit, the government’s ‘flagship reform’ of the benefits system, was introduced to make welfare payments easier for local authorities and housing providers. It was…
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Australia’s BaptistCare signs up for Civica HMS
Civica has gained its first Australasian customer after BaptistCare (NSW & ACT) signed up for the company’s cloud-based Cx housing management software. Mike Furner, general manager for housing and retirement living, BaptistCare, said, “Our partnership with Civica will allow us to expand our community housing in a sustainable and cost effective manner – reducing overall…
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Epic Housing takes Civica’s Cx Housing
Epic Housing is using Civica’s Cx Housing and Financials software to streamline core processes and offer a new portal for tenants, as well as introduce mobile working for the first time. The web-based Cx Housing platform is set to improve the tenants’ experience by extending online services and reducing manual data entry for staff. The…
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Civica – Lack of trust over data usage
UK citizens are “blind to how their data is used by organisations”, according to research from Civica, which found that only 11 per cent of the UK public trusted their local authority or the government to handle their data appropriately. Furthermore, as of March 2018, only 12 per cent of UK citizens were aware of…
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CCG’s asset management with Civica Keystone
Cartrefi Cymunedol Gwynedd (CCG), North Wales’s largest housing provider, is using Civica’s Keystone asset management software to manage its property assets, maintenance schedules and compliance requirements. When CCG was set up in 2010, around 6,300 council homes in towns and villages throughout Gwynedd came under its management. To get a clear picture of the condition…
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