Housing Technology interviewed AI practitioners from DASH (Demystifying AI for Social Housing), Infinity Group, Mobysoft, NEC Housing, Plentific and TrustMarque on the role of artificial intelligence (AI) in housing, including the benefits to housing staff and tenants, pitfalls to avoid, how to get started, cutting through the hype, real-life examples and ethics. The roles of…
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Mobysoft
Mobysoft – Data problems affecting complaints’ handling
Over half of housing leaders say that data problems are hampering their ability to handle tenant complaints effectively, according to a report from Mobysoft. The report, ‘From data to decisions – A comprehensive guide to developing & executing a data strategy’, sheds light on the challenges of fragmented systems, unreliable records and a lack of…
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Calico Homes cuts arrears with RentSense
Calico Homes has reduced its arrears to 2.4 per cent after its deployment of RentSense, alongside its former-tenant arrears falling to 1.9 per cent. Calico Homes’ income team is primarily using RentSense to focus on its tenants needing the most support, resulting in the team’s weekly caseload falling from 1,200 to 870 arrears cases. Hayley…
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South Yorkshire Housing halves arrears with Mobysoft
South Yorkshire Housing has cut its arrears from four per cent to two per cent after its implementation of Mobysoft’s RentSense software. Before implementing RentSense, the housing provider’s approach to arrears was mainly reactive, resulting in small arrears cases frequently escalating due to a lack of early interventions. With RentSense, South Yorkshire Housing’s income team…
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Dealing with TSMs – How can technology help?
Housing Technology interviewed housing experts from FLS – Fast Lean Smart, Mobysoft, NEC Software Solutions, Nolijwork, RoomApp and Wordnerds about the effect of the government’s Tenant Satisfaction Measures (TSMs) on housing providers’ operations and how technology can help. The difficulties of TSMs Chris Fleck, chief technology and product officer at Mobysoft, said, “The introduction of…
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Stirling Council cuts arrears with Mobysoft
Stirling Council has reduced its rent arrears by 22 per cent following its implementation of Mobysoft’s RentSense software. The council chose the RentSense software in response to its growing arrears and limited staff resources for income collection. RentSense’s predictive analytics and prioritisation capabilities have also been used for early interventions, alongside a reduction in the…
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