Gloucester City Homes has reduced its arrears by £66,000 since lockdown, following a change in approach and using Mobysoft’s RentSense. Becky Hayward, income collection and tenancy sustainment manager, Gloucester City Homes, said, “We stopped all enforcement at the start of the first lockdown. We wanted to speak to every tenant first to understand what they…
GCH reduces arrears by £66,000 during lockdownRead More →
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Isle of Anglesey signs up with Mobysoft
Isle of Anglesey County Council has selected Mobysoft’s RentSense to help it with welfare reform and tackle the effects of coronavirus on its arrears. The council’s rent team was already dealing with the impact of universal credit before the start of the first UK lockdown, and it was aware that many of its peers in…
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Rugby Council invests in RentSense
Rugby Borough Council has bought Mobysoft’s RentSense software to reduce its arrears cases and support vulnerable tenants. Before the pandemic, the council was implementing a new housing management system, but it was concerned that welfare reform and staffing constraints would impact its ability to collect rent and support tenants, prompting its investment in RentSense. Raj…
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Trust Housing chooses RentSense
Trust Housing has bought RentSense to help reduce its arrears, maximise rental income and keep its tenants out of debt. Prior to the pandemic, the housing provider wanted to support tenants in the early stages of arrears but its income staff were struggling to get an accurate caseload from its housing management system. Lorraine Fitzsimons,…
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Ongo’s ‘rent first’ model with Mobysoft
Ongo Homes has reduced its arrears by around £500,000 during the last two years thanks to introducing a ‘rent first’ approach alongside Mobysoft’s RentSense software. Ongo initially introduced RentSense to provide an accurate caseload for their income officers so that they could be more efficient in addressing the right cases at the right time. Matt…
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RentSense eases YHN’s lockdown
Your Homes Newcastle is using Mobysoft’s RentSense software to reduce arrears and help it deal with the remote-working aspects of the pandemic as well as cope with a surge of new benefits claimants. Christopher Todd, senior manager for income advice and collection, Your Homes Newcastle, said, “RentSense has helped us mitigate the effects of universal…
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