Ipswich Borough Council has cut its rent arrears from 2.4 to 1.6 per cent over the past year since its introduction of Mobysoft’s RentSense software.
Used by over 180 housing providers with over two million tenancies, the AI-powered RentSense automates routine tasks. This has been instrumental in the council’s transition to having a specialised team solely dedicated to income collection.
Rachael Grimmer, neighbourhood manager, Ipswich Borough Council, said, “RentSense has made a huge difference. The system prioritises the accounts that need attention, allowing us to focus our efforts on the tenants who need the most support. Automating routine tasks has also boosted job satisfaction.”
