EMH Homes has saved over £1 million in 2020 following its transition from paper-based scheduling to digital scheduling using software from Totalmobile. Before the introduction of digital scheduling, EMH’s group companies was each using different direct labour organisations, making it impossible to monitor and manage KPIs across the group due to a lack of connectivity…
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Totalmobile transforms operations at Coastline Housing
Coastline Housing has reported how it has transformed its repair processes and performance following its implementation of Totalmobile’s Connect cloud-based job management software. Coastline Housing originally chose Connect to streamline the delivery of its repair and maintenance services. The Totalmobile platform was then extended to support new service delivery innovations and power new digital services…
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Barnet Homes launches in-house repairs with Totalmobile
Barnet Homes is using Totalmobile’s Connect cloud-based job management software to power up its new in-house housing maintenance and repairs service. Pete Davey, head of IT, Barnet Homes, said, “Our vision is to deliver services efficiently, first time. To achieve that goal, we needed a modern system that could handle everything from appointment booking to…
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Totalmobile’s remote diagnostics at Leicester City Council
Leicester City Council has deployed Remote Assistance from Totalmobile. The cloud-based video diagnostics system enables potential jobs to be remotely triaged and prioritised without the need to send an operative to residents’ homes. Configured and deployed in just four days, the Totalmobile software is being used in the council’s housing repairs and maintenance department. And…
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Totalmobile acquires Lone Worker Solutions and Software Enterprises
Totalmobile has bought Lone Worker Solutions and Software Enterprises (known as Global Rostering System) to extend the company’s end-to-end suite of field service management software. The lone worker technology provided by LWS is currently being used by over 70,000 field-based workers. LWS provides access to safety alerts, status updates and geospatial information to support staff…
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Rapid augmented video for repairs from Totalmobile
East Lothian Housing and MCP Property Services are the first in the UK use Totalmobile’s augmented video solution to reduce face-to-face contact during the pandemic. The new Remote Assistance Capability developed by Totalmobile enables the two organisations’ housing maintenance and repair specialists to create a live video stream which can be accessed by both the…
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