Viridian Housing is now using a mobile working app from 1st Touch to make its housing officers’ lives easier by reducing administration and cutting out the use of paper. The introduction of the app is part of the housing provider’s Digital First initiative being run by its IT, research and innovation teams.
Viridian said that the aim of the initiative is to create beautifully designed, easy-to use-online services that people want to use and come back to. One of the first projects to go live with the 1st Touch app is based around a new tenancy visit, and enables housing officers to check household details and any vulnerabilities, check rent balances, check repairs history and report a repair, report anti-social behaviour, and run through early tenancy questions.
Dominic Rogers, head of IT, Viridian Housing, said, “Through our Digital First initiative, we can shape the way our staff and customers engage with us, and we see getting mobile right as key to that experience. The 1st Touch app plays an important role here and we look forward to working closely on this and other areas where mobile might make a difference.”