West of Scotland Housing has bought Mobysoft’s RentSense software to help it mitigate the effects of the pandemic and welfare reform on its increasing arrears.
Robert Campbell, director of housing and community services, West of Scotland Housing, said, “The impact of the pandemic on some of our tenants and their ability to pay their rent has meant that we have needed to offer them increased levels of support.
“We spoke to other housing providers about RentSense and how it helps reduce arrears and improve financial performance. In particular, we needed the intelligence it offers in terms of helping to identify tenants at the first stages of debt.”
RentSense will also help the housing provider to monitor workloads across its teams, including adjusting patches to ensure that there is parity for its income officers. Housing managers can also see how the income officers are managing their workloads throughout the week so additional resource can be allocated where needed.