Wheatley Associates has launched Assign, a browser-based appointment booking, work scheduling, operative tracking and mobile communications system for managing any size field workforce in real-time. Assign replaces the company’s previous GRASP software suite.
The company said that Assign dynamically balances work allocations and takes account of changing events to maximise productivity and ensure the optimal use of costly resources, while also ensuring customer service commitments are met.
Assign’s user interface and job booking wizard makes the initial job booking process easier, enabling customer service staff to book jobs directly on to the scheduler with visual prompts of optimal appointment options. Once jobs are booked, Assign’s proprietary scheduling algorithm allocates work to maximise the efficiency and productivity of the workforce, using its detailed knowledge of all the available operatives, pre-planned work and existing customer service commitments.
Assign’s mobile communications technology enables work schedules to be dispatched directly to workers’ PDAs either one job at a time or as a sequenced list. By constantly monitoring feedback as jobs progress, Assign dynamically reschedules work and re-outputs jobs to operatives as needed.
Assign includes industry-standard interfaces so that it can be integrated with most housing applications, with Wheatley Associates managing the integration directly with third-party software vendors on behalf of its customers. Assign also features an optional profit and loss reporting module so that profitability analysis can be done by customer, invoice, month or job.
Jeremy Goulding, CEO, Wheatley Associates, said, “Assign puts the right skills in the right place at the right time, automatically creating hundreds of operatives’ schedules, quickly determining the optimum workload distribution and minimising fleet management costs. Assign balances the complex issues of efficiency and customer satisfaction for any size of field workforce.”