Wokingham Borough Council has reduced its arrears by £156,000 since deploying Mobysoft’s RentSense. The software’s ability to provide accurate workloads for the council’s rent officers has enabled earlier interventions and given the team more time to support tenants.
The implementation of RentSense is part of the council’s target to reduce its arrears to below two per cent.
Harrison Wilks, rental income team leader, Wokingham Borough Council, said, “We want to focus on reducing arrears and sustaining tenancies. RentSense really helps with this because our rent officers’ time is maximised, enabling them to deal with their caseloads as well as other rent accounting functions on a day-to-day basis.”