Clyde Valley Group has developed its own case management system with Netcall’s Liberty Create, a low-code development platform integrated with the software provider’s omni-channel solution.
Each element of Clyde Valley’s new case management system is fully customisable, with automated workflows, instant booking of appointments, reporting, and scheduling of repairs with contractors.
Paul Byrne, senior business improvement officer, Clyde Valley Group, said, “Low code was the obvious answer for us because we wanted the ability to build our own case types and workflows in-house. We wouldn’t have had the flexibility to develop our own offerings quickly and cost-effectively with an out-of-the-box system.”
