Newham Council has increased its collections from temporary accommodation (TA) arrears by £1.9 million over the past year through its use of Mobysoft’s RentSense software.
With over 7,100 TA households, the council was spending around £1.8 million per week just on TA. The consequent scale and complexity of managing its TA arrears required smarter, faster decision-making across its income services.
With RentSense, Newham Council has been able to identify its priority cases, reduce wasted effort and enable earlier and better-targeted contact with tenants via automated SMS messaging. The platform’s ability to produce actionable case lists for officers each week has allowed the council’s team to maximise its capacity.
Simon Barton, head of housing income collection, Newham Council, said, “Last year we ended with £1.9 million more in collections for temporary accommodation, despite rising case numbers. That wouldn’t have been possible without the early interventions and efficiencies that RentSense provides.
“RentSense has been a core part of how we manage arrears, particularly in a high-pressure environment like TA, where delays in processing or missed claims can quickly escalate into significant debt.”
