Source: Graeme Oxby, Community Fibre
Throughout the lockdown, Community Fibre has been doing all we can to ensure we continue delivering 100 per cent full fibre broadband to homes across London. The importance of the telecommunications sector can’t be understated during this period of national emergency, with millions of people across the UK relying on service providers like us to not only keep the economy moving, but to keep people connected with one another during the difficulty of social isolation.
Like every business, we’ve had to adapt our ways of working to meet these new circumstances. In some respects, these changes are quite straightforward. For example, we are using Google Hangouts and other online video platforms to onboard and train new colleagues. More importantly, we have been ensuring that all our installation and repair engineers are fully trained on the requirements of social distancing when attending a customer’s home, including on how to communicate with customers in a way that promotes peace of mind.
More widely, we’ve been looking for ways in which we can contribute as a business above and beyond the normal delivery of our services. For example, a group of colleagues from our delivery team has been providing a food delivery service to vulnerable individuals in the local community via the FoodCycle charity, using our Community Fibre vans as transport.
Such initiatives are not only hugely beneficial to communities, but also demonstrate plainly who we are as a company. We’ll continue to find new ways in which we can evolve, to make sure we’re doing everything possible to support people during these tough times.