New Charter Group has saved over £125,000 across its voids operation by using Aareon 1st Touch’s mobile software.
The Aareon 1st Touch mobile voids process has enabled New Charter to produce a number of new electronic forms, moving away from a paper-based process. Voids are an important part of the housing provider’s ‘keys-to-keys’ process, an area of the business which has been streamlined resulting in considerable savings across its operations.
With the Aareon 1st Touch software, operatives can now access and record information relating to void properties on their mobile devices. This instantaneous response means any repair work is completed quickly and efficiently. By eliminating paper forms and streamlining the processes involved, the new voids system has saved a total of £125,000.
Robert Porter, director of asset management, New Charter Group, said, “The new Aareon 1st Touch voids process has significantly streamlined our voids pre-assessment process. We have reduced the time surveyors spent on voids, experienced fewer human errors and cut down the overall processing time – all resulting in an improved void re-let time and higher levels of job satisfaction for the surveyors.”
Chris Brown, senior developer, New Charter Group, added, “Developing the form for the voids process was crucial to how the procedure works and introduced a new way of working, not only for the team but the business as a whole. The Aareon 1st Touch mobile voids software gives me the flexibility to adapt the form when needed, further improving the process for end users and ultimately adding to our cost savings.”