Poplar HARCA has reduced arrears and prepared itself for universal credit with Mobysoft’s RentSense software.
Before implementing RentSense, Poplar HARCA was using its housing management system to flag arrears cases to its income team. However, the performance and effectiveness of the team was being compromised because the system was flagging cases that required no action and missing cases that did need action.
Dawn Box, rents manager, Poplar HARCA, said, “The missing cases that the HMS was not picking up were hugely important, because they were simply going into oblivion as no one was looking at them.”
Poplar HARCA deployed RentSense towards the end of 2015; at the time their arrears were 4.5 per cent and the income team was being presented with almost 3,000 cases per week by the HMS.
Box said, “I wanted the team to work the cases they needed to look at and in the correct priority, rather than working aimlessly through a list and not knowing which ones to look at first. They needed some structure.”
RentSense has helped Poplar HARCA reduce arrears by £340,000 in twelve months, down to less than four per cent in the first year and are now at 3.5 per cent, as of February 2017, and income officers’ caseloads have decreased by 42 per cent.