Prospect Community Housing has completed its implementation of Civica’s Housing Cx web-based HMS.
Since it went live last April, the housing provider has saved £30,000 in staff costs and ‘channel shifted’ 35 per cent of its tenants to its online services. PCH also now has a 360-degree view of all tenant interactions within a single system and nine members of staff are delivering real-time services in their communities through mobile working.
Brendan Fowler, director, Prospect Community Housing, said, “Implementing Cx has been a key part of investing in our IT systems. We wanted to streamline our packages into one main database, enable additional functionality such as mobile working, improve our communication with tenants, and reduce costs. We have achieved all of these and more.”