Solihull Community Housing is now using RentSense to help it mitigate rising arrears and achieve upper-quartile performance.
Andy Jones, neighbourhood services manager, Solihull Community Housing, said, “Having spent a lot of time on our housing management system, we still felt that further improvements were needed to improve our arrears performance.”
Before buying RentSense, Solihull took part in Mobysoft’s ‘rent test’. MobySoft audited a sample of SCH’s arrears data to identify which cases RentSense would highlight in order to give SCH an quantifiable idea of what the software would deliver once it was fully operational.
Jones said, “The rent test highlighted what we needed our staff to focus on. It also provided a caseload than was manageable and could be completed within a week.”